Gallery Policies

Prints

Once your order is submitted, you will receive an order confirmation via email. Once your order ships, you will receive a shipping confirmation email with tracking information.

Duties & Taxes

Original artworks shipped to destinations outside of Canada may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.

Framed paper prints shipped to Canada may be subject to import duties and taxes. If you receive such an invoice, please contact byniniwang@gmail.com and provide the import invoice and we can issue a refund.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

If you haven’t received your order within 20 days of receiving your tracking number, please contact us at byniniwang@gmail.com with your name and order number, and we will look into it for you. We are a small team, so responses may take up to 5 business days. Thank you for your patience and understanding!

We accept returns for all items, including open edition prints, books, and one-of-a-kind artworks, within 7 days of receiving your package. Please inspect your artwork immediately upon arrival and notify us of any issues within this 7-day window. Currently, we offer to cover shipping expenses on returns only for customers who receive an incorrect order.

Once we receive and inspect your return, we will notify you of the approval status. If approved, a refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges

We do not offer exchanges as all items are made to order. Our store inventory is only available during specific shop openings, making exchanges unfeasible.

Damages

Please inspect your order upon receipt and contact us immediately if you find any defects, damages, or if you receive the wrong item. We will evaluate the issue and take appropriate action to rectify it.

All items are carefully inspected and packaged to ensure their protection. However, we are not responsible for any mishandling or failed delivery by shipping services, nor for any damage incurred after arrival. We appreciate your understanding and encourage you to view our Shipping Policy for more information on shipping processes.

Not Delivered / Lost

If your package is marked as "Delivered" but you have not received it, first confirm that the shipping address provided was correct. We cannot replace print orders for free if the address was incorrect, but we are happy to forward any undeliverable packages returned to us. In such cases, you will be invoiced for the forwarding shipping costs. If the address was correct, please contact the shipping company directly. Unfortunately, we cannot address issues of failed delivery or theft directly.

Cancellations / Refunds

Duplicate print orders (canvas and paper) created by accident are eligible for free cancellation and refund, provided you contact us within 24 hours of purchase. After 24 hours, we cannot guarantee a refund as all prints are made to order and cannot be cancelled once submitted to our print shop.

For any questions, please contact us at byniniwang@gmail.com. We are a small team, so responses may take up to 5 business days. Thank you for your patience and understanding!

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from byniniwang.com (the “Site”).

PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;

• Screen our orders for potential risk or fraud; and

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Squarespace to power our online store--you can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at byniniwang@gmail.com. We are a small team, so responses may take up to 5 business days. Thank you for your patience and understanding!